Privacy Policy

We take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us for mortgage advice.

Who We Are

We are a mortgage broker providing regulated mortgage advice and mortgage arrangement services in the UK. We act as a data controller for the personal information you provide to us.

If you have any questions about this policy or your data, you can contact us using the details on our website.

What Information We Collect

We may collect and process the following types of personal data:

  • Name, email address, phone number

  • Residential address and property details

  • Financial information relevant to mortgage applications

  • Employment and income details

  • Information submitted via enquiry or eligibility forms

  • Technical data such as IP address and browser type (via cookies)

We only collect information that is necessary for providing mortgage-related services.

How We Use Your Information

Your personal information is processed lawfully, fairly, and transparently.

We use your data solely for the following purposes:

  • Providing regulated mortgage advice

  • Assessing your eligibility for mortgage products

  • Arranging and administering mortgage contracts

  • Communicating with you about your enquiry or application

  • Complying with legal and regulatory obligations

We do not use your data for unrelated marketing purposes without your consent.

Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Your consent

  • Performance of a contract or steps taken at your request

  • Compliance with legal or regulatory obligations

  • Legitimate interests, where applicable and balanced with your rights

Data Sharing

Your data will not be shared with third parties without your explicit consent, except where required by law or regulation.

Where necessary, we may share relevant information with:

  • Mortgage lenders

  • Valuers, solicitors, or insurers involved in your application

  • Regulatory or supervisory authorities

All third parties are required to handle your data securely and in accordance with GDPR.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

All data is stored securely and handled in line with UK GDPR and Data Protection Act 2018 requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including meeting legal, regulatory, or reporting requirements.

Your Data Rights

You have full control over your personal data. At any time, you may request:

  • Access to the personal data we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion of your data (where legally permitted)

  • Restriction or objection to certain processing

  • A copy of your data in a portable format

To exercise your rights, simply contact us.

Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date clearly shown.